FAQ

No, here at Quik Internet, we offer a wide range of high speed internet solutions for both personal and commercial users. Whether for your home or business, we have a plan that will perfectly suit your needs.

Routers can affect internet speed and are responsible for processing and managing every device on your home network. A quality, new router can help maximize your internet speed, while an older one can slow down your connection.

You can contact our support team at support@quikinternet.co.uk or use the following troubleshooting guide:

Have you entered the correct details into your ADSL Modem/Router?

- Login to MyAccount and verify your dialup settings
- Follow your ADSL Hardware instructions and enter the correct ADSL settings.

Are you synchronising to the broadband network (flashing ADSL light)?

- If your ADSL light is constantly flashing you may not be synchronised.
- Is your modem/router connected properly to your ADSL-enabled phoneline?
- Have you installed filters to each of the phone points for your ADSL line?
- Check any extension cables for defects, If possible, don't use them.

Bandwidth is never restricted within our own network. We will always ensure that our available bandwidth is capable of supporting all of our customers without compromise and we will never over-subscibe our services.